Hotel Operations

 

The aims:

*To let you know the different hotel systems and how they work.

*Also have a good understanding of the hotel business and be able to think outside the box to produce new ideas for the hotel.

*To let you know how to work well under pressure and have excellent customer service skills.

*To know the changes in the hospitality industry

 

 

 

 

 

Table of Contents

Module one: Introduction to the Hotel Management

Module Two: Products and Services Offered in the Hospitality Industry

Module Three: About Hotels

Module Four: Personal Appearance and Skills

Module Five: The English Language & Your Local Knowledge

Module Six: Types of Customers and Relationships

Module seven: Taking Reservations by Phone and Email

Module Eight: Welcoming Guests, checking in, and Checking Out

Module Nine: The Do’s and Don’ts of Interacting with Guests

Module Ten: Developing Your Telephone Skills

Module Eleven: Payment Methods and Dealing with Foreign Currency

Module Twelve: Front Desk Management

Module Thirteen: Housekeeping and Servicing Rooms

Module fourteen: Building and Facility Management

Module Fifteen: Front of House Restaurant and Bar

Module Sixteen: Dealing with Lost & Found and Late Checkouts

Module Seventeen: Hotel Terminology.

Module Eighteen: Leadership Qualities

Module Nineteen: Dealing with Costs

Module Twenty: Marketing Your Hotel

Module Twenty-one: Pricing rooms correctly

Module twenty-two: Setting up security protocols.